World Retail
Banking Report 2015

As banking customers are turning to new players, the World Retail Banking Report 2015 by Capgemini and Efma explores customer experience globally, the likelihood for customers leaving their bank and why the middle and back office are critical to delivering engaging and dynamic customer experiences.

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Next Slide - Customer Experience Index
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Customer Experience Index

Explore data from one of the industry’s largest customer experience surveys with responses from 16,000 customers across 32 countries and in-depth executive interviews.

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Next slide - Competitive Disruptors
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Competitive Disruptors

Consumers are turning to a number of providers for banking services including brand-name retailers, crowd-funding websites, peer-to-peer lenders, and internet and mobile service providers.

Without a Bank
Where are
Customers Going?
Next slide - Middle & Back Office Investments
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Middle & Back Office Investments

Today banks are forced to deliver great user experiences with legacy, middle and back-office engines that can’t possibly keep up. Examine the essentials required to improve middle and back-office agility for more dynamic customer engagement, mitigating flight risks and increasing profitability.

Investment Drivers

Video Gallery

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View videos on the World Retail Banking Report 2015 findings and related topics.

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View the Infographic

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Explore the World Retail Banking Report 2015 findings and see how customers are banking without a bank.

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