World Retail Banking
Report 2016

With the increasing prominence of Fintech firms in the industry, the World Retail Banking Report 2016 by Capgemini and Efma explores customer experience globally, customers’ perception of Fintech firms and why evolving a digital banking ecosystem is critical for banks to remain relevant and deliver superior customer experience

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Customer Experience Index

Explore data from one of the industry’s largest customer experience surveys with responses from over 16,000 customers across 32 countries and in-depth executive interviews.

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Fintech Prominence

Customers are exhibiting positive inclination towards Fintech firms as a sizable population is availing products and services from these firms and reposing considerable trust in them.

Value Proposition
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Digital Banking Ecosystem

While being challenged by legacy constraints, with the rising customer expectation and competitive pressures, banks are looking for avenues to drive innovation and establish competitive differentiation. Explore why creating a digital banking ecosystem is becoming essential for banks and how banks can take a central role in this ecosystem to maintain their relevance, deliver superior customer experience, and increase profitability.

Banks’ View
of Fintechs
Criticality of Digital
Banking Ecosystem

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Explore the World Retail Banking Report 2016 findings and insights on the FinTech revolution.

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