About Us

Capgemini Logo

With more than 190,000 people, Capgemini is present in over 40 countries and celebrates its 50th anniversary in 2017. A global leader in consulting, technology and outsourcing services, the Group reported 2016 global revenues of EUR 12.5 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Capgemini’s Financial Services Business Unit offers global banks, capital markets firms, and insurers transformative business and IT solutions to help them nimbly respond to industry disruptions, to give their customers differentiated value, and to expand their revenue streams. A team of more than 55,000 professionals collaboratively delivers a holistic framework across technologies and geographies, from infrastructure to applications, to provide tailored solutions to 1000+ clients, representing two-thirds of the world’s largest financial institutions. Client engagements are built on bar-setting expertise, fresh market insights and more than a quarter century of global delivery excellence.

Visit www.capgemini.com/financialservices

Rightshore® is a trademark belonging to Capgemini

EFMA Logo

A global non-profit organisation, established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. Over 3,300 brands in 130 countries are Efma members.

Headquarters in Paris. Offices in London, Brussels, Barcelona, Stockholm, Bratislava, Dubai, Mumbai and Singapore.

Visit www.efma.com

World Retail Banking Report

Image of the Capgemini/Efma World Retail Banking Report 2016

As FinTech firms target key aspects of the banking value chain creating disintermediation, banks are seeking to play a central role in today’s evolving digital ecosystems to remain relevant while delivering superior customer experience. This year’s report explores customer experience globally, the disruption and impact of FinTechs, and how banking customers’ perceive them.

As banking customers begin to adopt FinTech products and services, FinTech providers are capturing greater mindshare in the industry. Meanwhile, banks are lagging behind in terms of their perceived value proposition, agility, and ability to innovate. Based on one of the industry’s largest survey responses from over 16,000 customers across 32 countries and more than 140 in-depth executive interviews, the report examines the necessity of developing a digital ecosystem and the essentials required for banks to establish symbiotic relationship with different stakeholders in the industry.

Download Report