About Us

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With more than 180,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2015 global revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience™, and draws on Rightshore®, its worldwide delivery model.

Capgemini’s Financial Services Global Business Unit
brings deep industry experience, innovative service offerings and next generation global delivery to serve the financial services industry. With a network of 31,000 professionals – 23,000+ in India dedicated to Financial Services – and more than 900 clients worldwide, Capgemini collaborates with leading banks, insurers and capital market companies to deliver business and IT solutions and thought leadership which create tangible value.

Visit Capgemini.com/banking

Rightshore® is a trademark belonging to Capgemini


A global non-profit organization, established in 1971 by banks and insurance companies, Efma facilitates networking between decision-makers. It provides quality insights to help banks and insurance companies make the right decisions to foster innovation and drive their transformation. Over 3,300 brands in 130 countries are Efma members. Headquarters in Paris. Offices in London, Brussels, Barcelona, Stockholm, Bratislava, Dubai, Mumbai, and Singapore.

Visit EFMA.com

World Retail Banking Report

Image of the Capgemini/Efma World Retail Banking Report 2016

As FinTech firms target key aspects of the banking value chain creating disintermediation, banks are seeking to play a central role in today’s evolving digital ecosystems to remain relevant while delivering superior customer experience. This year’s report explores customer experience globally, the disruption and impact of FinTechs, and how banking customers’ perceive them.

As banking customers begin to adopt FinTech products and services, FinTech providers are capturing greater mindshare in the industry. Meanwhile, banks are lagging behind in terms of their perceived value proposition, agility, and ability to innovate. Based on one of the industry’s largest survey responses from over 16,000 customers across 32 countries and more than 140 in-depth executive interviews, the report examines the necessity of developing a digital ecosystem and the essentials required for banks to establish symbiotic relationship with different stakeholders in the industry.

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